Cromarty Concreting ABN: 28 351 286 453 Last updated: 23 July 2026
Cromarty Concreting (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
Cromarty Concreting is a residential concrete contractor (Licence No. 318832C) based in Cardiff, NSW, servicing Newcastle, Lake Macquarie, Maitland, the Central Coast and the wider Hunter Region.
Contact details: Email: cromartyconcreting@gmail.com Phone: 0466 373 308 Address: Cardiff-based, servicing the Hunter Region
2. Personal Information We Collect
We may collect the following types of personal information:
- Contact details — name, email address, phone number, postal or site address
- Enquiry and project details — information you provide about your concreting project, including site details, quote requests and job specifications submitted via our website contact and quote forms
- Communications — records of emails, phone calls and other correspondence between you and us
- Payment and billing information — where relevant to invoicing for services provided
- Technical information — IP address, browser type, device information, and website usage data collected automatically when you visit our site (see Section 6)
We only collect personal information that is reasonably necessary for our business functions, primarily providing quotes and delivering concreting services.
3. How We Collect Personal Information
We collect personal information directly from you when you:
- Submit an enquiry or request a quote through our website contact form
- Call, email or otherwise communicate with us
- Engage us to carry out concreting work
Where practicable, we collect personal information directly from you. We do not knowingly collect personal information from children, and our services are directed at adults engaging tradespeople for residential work.
4. How We Use Your Personal Information
We use personal information to:
- Respond to enquiries and provide quotes
- Schedule, plan and carry out concreting services
- Communicate with you about your project, including updates, invoicing and after-service follow-up
- Maintain business records for legal, accounting and insurance purposes
- Improve our website and services
- Comply with our legal obligations
We do not sell your personal information to third parties.
5. Use of Artificial Intelligence (AI) Tools
Cromarty Concreting may use AI-powered software tools to help operate parts of our business, such as:
- Drafting or reviewing written communications, quotes, marketing content and website copy
- Assisting with customer enquiry responses
- Business administration and marketing analytics
Where AI tools are used, they support our own decision-making — they do not make final decisions about your quote, project or service on our behalf. Any personal information processed by AI tools is limited to what is reasonably necessary for the relevant task, and we take reasonable steps to ensure any third-party AI service providers we use handle information securely and do not use it to train their models on our clients’ personal data where such controls are available to us.
We do not use AI to make automated decisions that have a legal or similarly significant effect on you without human review.
6. Cookies and Website Analytics
Our website may use cookies and similar tracking technologies (such as Google Analytics) to understand how visitors use our site. This may include information such as your IP address, browser type, pages visited, and time spent on the site. This information is generally not used to personally identify you. You can disable cookies through your browser settings, though this may affect website functionality.
7. Disclosure of Personal Information
We may disclose personal information to:
- Subcontractors, suppliers or trades engaged to help deliver a project, where necessary
- Our accountant, bookkeeper or other professional advisers
- IT service providers, website hosts, and software providers (including AI tools) who help us operate our business
- Government or regulatory bodies where required by law
We do not disclose personal information to overseas recipients other than where our service providers (e.g. cloud hosting, software or AI tools) store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure such providers handle personal information in a manner consistent with the Australian Privacy Principles.
8. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes secure storage of digital records and restricting access to personal information to those who need it for business purposes.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements. Where personal information is no longer needed, we take reasonable steps to destroy or de-identify it.
10. Access and Correction
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request correction of any inaccurate, out-of-date or incomplete information.
To make a request, please contact us at cromartyconcreting@gmail.com. We will respond within a reasonable timeframe. In some circumstances, we may be unable to provide access (for example, where required by law), and we will explain our reasons if this is the case.
11. Complaints
If you have a concern about how we have handled your personal information, please contact us at cromartyconcreting@gmail.com so we can attempt to resolve the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au Phone: 1300 363 992
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Cromarty Concreting Email: cromartyconcreting@gmail.com Phone: 0466 373 308 ABN: 28 351 286 453